Refund Policy

Our Refund Commitment

At 7SpurCore, we are committed to delivering exceptional cybersecurity and digital investigation services. We understand that transparency in our refund policy is essential for building trust with our clients. This policy outlines the terms and conditions under which refunds may be requested and processed.

Service Categories and Refund Eligibility

Our refund policy varies depending on the type of service provided:

• Cybersecurity Assessments: Refunds available within 48 hours if initial assessment scope cannot be delivered as agreed
• Digital Investigation Services: Partial refunds considered based on work completed and deliverables provided
• Security Consulting: Refunds processed on a case-by-case basis depending on consultation stages completed
• Emergency Response Services: No refunds for services already rendered during critical incidents

Refund Request Timeline

To be eligible for a refund consideration, requests must be submitted within the following timeframes:

• Standard services: Within 14 days of service completion
• Ongoing consulting projects: Within 7 days of project milestone delivery
• Emergency services: Within 72 hours of service completion

Non-Refundable Services

Certain services are non-refundable due to their nature:

• Completed digital forensic investigations where evidence has been processed
• Security incident response services that have been fully executed
• Custom cybersecurity tool development after code delivery
• Training sessions and workshops that have been conducted

Refund Process

Our refund process is designed to be straightforward and professional:

• Submit a refund request using the form below or contact our team directly
• Provide detailed reasoning for the refund request
• Our team will review the request within 3-5 business days
• If approved, refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method used

Dispute Resolution

If you disagree with our refund decision, we offer a fair dispute resolution process. You may escalate your case to our senior management team, who will conduct an independent review of your situation. We are committed to finding mutually satisfactory solutions for our clients.